What is the Return/Exchange Policy?

Savage Isle accepts returns/exchanges within 14 days of the date your item was delivered. If you would like to return/exchange any item(s), an authorization form is required. To obtain an Authorization Form, please contact customer support via email Hello@savageisle.com or via our customer support chat line.

Warranties are only honored with warranty cards. 

Exchanges/Refunds are only accepted with packing slip (Do not discard Packing list). 

SOLID GOLD:

Solid Gold items are not subject to returns, due to the fact that each piece is made to order. Solid Gold items are subject to repair only at a fee of $99. Please contact our customer support to receive the Authorization Form. Apparel is returnable within 14 days of purchase, if it is in unworn condition with the tags attached. 

CUSTOMIZED JEWELRY:

There are NO returns/exchanges on Savage Isles Customized Necklaces. All of our Customized Necklaces are guaranteed under our Lifetime Warranty. The warranty entitles you to a one-time repair of the piece - free of charge. Savage Isle will repair the item if you experience any defects in craftsmanship or breakage due to manufacture defectsWarranty is voided on user damage issues (ie: water damage, intentional breakage, etc) . There is a 59 USD repair fee if you encounter future problems, only for repairable items. On Custom Script Pendant (only), If you would like to make an exchange for a different chain length, there is a 49 USD handling fee. Once any of our custom piece goes into production, there can be NO cancellations.