What is the Return/Exchange Policy?
Savage Isle accepts returns/exchanges within 14 days of the date your item was delivered. If you would like to return/exchange any item(s), an authorization form is required. To obtain an Authorization Form, please contact customer support via email firstname.lastname@example.org, or via our customer support chat line.
Warranties are only honored with warranty cards.
Exchanges/Refunds are only accepted with packing slip (Do not discard Packing list).
Solid Gold items are not subject to returns, due to the fact that each piece is made to order. Solid Gold items are subject to repair only at a fee of $99. Please contact our customer support to receive the Authorization Form. Apparel is returnable within 14 days of purchase, if it is in unworn condition with the tags attached.
There are NO returns/exchanges on Savage Isles Customized Necklaces. All of our Customized Necklaces are guaranteed under our Lifetime Warranty. The warranty entitles you to a one-time repair of the piece - free of charge. Savage Isle will repair the item if you experience any defects in craftsmanship or breakage due to manufacture defects. Warranty is voided on user damage issues (ie: water damage, intentional breakage, etc) . There is a 59 USD repair fee if you encounter future problems, only for repairable items. On Custom Script Pendant (only), If you would like to make an exchange for a different chain length, there is a 49 USD handling fee. Once any of our custom piece goes into production, there can be NO cancellations.